Knowledge Base — Articles & Groups

AlgoSphere includes a built-in Knowledge Base — a self-service help library visible in the customer portal. Customers can browse articles without contacting support, reducing ticket volume.

Enabling / Disabling the Knowledge Base

Navigate to Setup → Settings → Customer Portal and toggle the Knowledge Base option. When disabled, the Knowledge Base tab will not appear in the customer portal.

Creating Knowledge Base Groups

Groups act as categories for your articles. Create groups first, then articles within them.

1. Navigate to Support → Knowledge Base → Groups and click New Group.
2. Enter a group name and set the visibility.
3. Click Save.

Creating Knowledge Base Articles

1. Navigate to Support → Knowledge Base → Articles and click New Article.
2. Enter the article title and select the group it belongs to.
3. Write the article content using the rich HTML editor.
4. Set the article as Active to make it visible in the portal.
5. Click Save.

Article Visibility

Knowledge base articles can be set to:

• Public — visible to all customers in the portal
• Private — visible only to customers in specific customer groups
• Draft — not visible in the portal until published